- Why are the items on sale?
Due to business adjustments and inventory optimization, we are currently conducting a clearance sale. Some items are being sold at discounted prices. Inventory is limited, and some items may not be restocked after they are sold out.
- Are clearance items brand new?
Yes, unless otherwise stated on the product page, all items are brand new.
- Will items be restocked after they sell out?
Some clearance items may not be restocked after they sell out. This depends on the actual inventory situation.
- How long does it take to process an order after I place it?
After successful payment, we usually process your order and arrange shipment within a reasonable time.
- How can I check my order status?
Once your order is processed, the relevant order information will be sent to you using the contact information you provided when submitting your order.
- Can I cancel my order?
If your order has not yet entered the shipping process, you can contact customer service to request cancellation. Orders that have already been shipped will be processed according to our return policy.
- What payment methods are supported?
The website supports the payment methods displayed on the checkout page. Please refer to the actual checkout page for specific available payment methods.
- Will the product color be exactly the same as the picture?
Due to differences in monitor settings, shooting environment, and lighting, the product color may slightly differ from the picture. Please refer to the actual product.
- What should I do if there is a problem with the received product?
If you find any damage, missing items, or other problems after receiving the product, please contact customer service immediately and provide relevant photos. We will assist in handling the matter according to the actual situation.
- Can I apply for a return or refund?
Orders that meet the website’s return and refund policy can be returned or refunded. Specific policies published on the website shall prevail.